Report Resolution

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" rowspan="3" width=200 BGCOLOR="#333366" TEXT="#080000" background="03cc8c00dkcfsz.png"> <div> <A HREF="http://www.mosaicinc.com" TARGET="_top" TITLE="http://www.mosaicinc.com"><U><B><IMG SRC="17454400.png" border=0 width="84" height="64" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <A HREF="modelmain.htm" TARGET="_top" TITLE="Defect Management Process"><U><B>Defect Management Process</B></U></A></div> <div> <A HREF="dprevention.htm" TARGET="_top" TITLE="Defect Prevention"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Defect Prevention</B></U></A></div> <div> <A HREF="delbaselining.htm" TARGET="_top" TITLE="Deliverable Baseline"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Deliverable Baseline</B></U></A></div> <div> <A HREF="defdiscovery.htm" TARGET="_top" TITLE="Defect Discovery"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Defect Discovery</B></U></A></div> <div> <A HREF="defresolution.htm" TARGET="_top" TITLE="Defect Resolution"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Defect Resolution</B></U></A></div> <div> <A HREF="pririsk.htm" TARGET="_top" TITLE="Prioritize Risk"><U><B><IMG BORDER="0" SRC="Symb075c002d00c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Prioritize Risk</B></U></A></div> <div> <A HREF="schedfix.htm" TARGET="_top" TITLE="Schedule and Fix Defect"><U><B><IMG BORDER="0" SRC="Symb075c002d00c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Schedule and Fix Defect</B></U></A></div> <div> <B><IMG BORDER="0" SRC="Symb075c002d00c833ccff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Report Resolution</B></div> <div> <A HREF="procimprove.htm" TARGET="_top" TITLE="Process Improvement"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Process Improvement</B></U></A></div> <div> <A HREF="mreporting.htm" TARGET="_top" TITLE="Management Reporting"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Management Reporting</B></U></A></div> <bR> <div> <A HREF="implement_process.htm" TARGET="_top" TITLE="Implementing the Process"><U><B>Implementing the Process</B></U></A></div> <div> <A HREF="critmetrics.htm" TARGET="_top" TITLE="Define Critical Metrics"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Define Critical Metrics</B></U></A></div> <div> <A HREF="ident_critical_rsks.htm" TARGET="_top" TITLE="Identify Critical Risks"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Identify Critical Risks</B></U></A></div> <div> <A HREF="iprocessimprvnts.htm" TARGET="_top" TITLE="Identify Process Improvements"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Identify Process Improvements</B></U></A></div> <div> <A HREF="developplan.htm" TARGET="_top" TITLE="Develop Defect Management Plan"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Develop Plan</B></U></A></div> <div> <A HREF="pilotproject.htm" TARGET="_top" TITLE="Pilot the Defect Management Process"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Pilot the Defect Management Process</B></U></A></div> <bR> <div> <A HREF="glossary.htm" TARGET="_top" TITLE="Glossary"><U><B>Glossary</B></U></A></div> <div> <A HREF="references.htm" TARGET="_top" TITLE="References"><U><B>References</B></U></A></div> </td> <td valign="top" colspan=2 height=60 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <B>Report Resolution</B></div> <div> </div> </td> </tr><tr> <td valign="top" height=388 colspan=2 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <B>Defect Resolution Process</B></div> <div> <B><IMG SRC="155fc400.png" border=0 width="508" height="64" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></div> <div> Once the defect has been fixed and the fix verified, appropriate developers, users, and testers must be notified that the defect has been fixed along with other pertinent information such as: </div> <bR> <div> <IMG BORDER="0" SRC="Symb075c00b7011800000000.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">The nature of the fix, </div> <div> <IMG BORDER="0" SRC="Symb075c00b7011800000000.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">When the fix will be released, and </div> <div> <IMG BORDER="0" SRC="Symb075c00b7011800000000.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">How the fix will be released.  </div> <bR> <div> As in many aspects of defect management, this is an area where automation of the process can help.  Most defect management tools capture information on who found and reported the problem, and therefore provide an initial list of who needs to be notified.  </div> <bR> <div> The figure below illustrates this process.  The developer identifies and fixes problems that caused the defects.  Then the developer must record resolution information with the defects.  The resolution information is then passed back to impacted parties.  Computer forums and electronic mail can help notify users of widely distributed software.</div> <DIV ALIGN="LEFT"></DIV> <div> <IMG SRC="0daf7790.png" border=0 width="503" height="377" ALT="Microsoft PowerPoint Slide" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <bR> <bR> </td> </tr><tr> <td valign="top" colspan=2 height=32 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <A HREF="schedfix.htm" TARGET="_top" TITLE="Schedule and Fix Defect"><U><B><IMG SRC="0e711110.png" border=0 width="17" height="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><IMG BORDER="0" SRC="1x1.gif" HEIGHT="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" WIDTH="17"><B>    </B><A HREF="http://www.mosaicinc.com" TARGET="_top" TITLE="http://www.mosaicinc.com"><U><B>Mosaic Home</B></U></A><B>    </B><A HREF="index.htm" TARGET="_top" TITLE="Defect Management"><U><B>Defect Management Home</B></U></A><B>    </B><A HREF="defresolution.htm" TARGET="_top" TITLE="Defect Resolution"><U><B><IMG SRC="0e411110.png" border=0 width="17" height="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><IMG BORDER="0" SRC="1x1.gif" HEIGHT="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" WIDTH="17"></div> <bR> <bR> </td> </tr></table></body>