Defect Resolution Process
Once the defect has been fixed and the fix verified, appropriate developers, users, and testers must be notified that the defect has been fixed along with other pertinent information such as:
The nature of the fix,
When the fix will be released, and
How the fix will be released.
As in many aspects of defect management, this is an area where automation of the process can help. Most defect management tools capture information on who found and reported the problem, and therefore provide an initial list of who needs to be notified.
The figure below illustrates this process. The developer identifies and fixes problems that caused the defects. Then the developer must record resolution information with the defects. The resolution information is then passed back to impacted parties. Computer forums and electronic mail can help notify users of widely distributed software.