Defect Management Process

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" rowspan="3" width=200 BGCOLOR="#333366" TEXT="#080000" background="03cc8c00dkcfsz.png"> <div> <A HREF="http://www.mosaicinc.com" TARGET="_top" TITLE="http://www.mosaicinc.com"><U><B><IMG SRC="17454400.png" border=0 width="84" height="64" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <B>Defect Management Process</B></div> <div> <A HREF="dprevention.htm" TARGET="_top" TITLE="Defect Prevention"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Defect Prevention</B></U></A></div> <div> <A HREF="delbaselining.htm" TARGET="_top" TITLE="Deliverable Baseline"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Deliverable Baseline</B></U></A></div> <div> <A HREF="defdiscovery.htm" TARGET="_top" TITLE="Defect Discovery"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Defect Discovery</B></U></A></div> <div> <A HREF="defresolution.htm" TARGET="_top" TITLE="Defect Resolution"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Defect Resolution</B></U></A></div> <div> <A HREF="procimprove.htm" TARGET="_top" TITLE="Process Improvement"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Process Improvement</B></U></A></div> <div> <A HREF="mreporting.htm" TARGET="_top" TITLE="Management Reporting"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Management Reporting</B></U></A></div> <bR> <div> <A HREF="implement_process.htm" TARGET="_top" TITLE="Implementing the Process"><U><B>Implementing the Process</B></U></A></div> <div> <A HREF="critmetrics.htm" TARGET="_top" TITLE="Define Critical Metrics"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Define Critical Metrics</B></U></A></div> <div> <A HREF="ident_critical_rsks.htm" TARGET="_top" TITLE="Identify Critical Risks"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Identify Critical Risks</B></U></A></div> <div> <A HREF="iprocessimprvnts.htm" TARGET="_top" TITLE="Identify Process Improvements"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Identify Process Improvements</B></U></A></div> <div> <A HREF="developplan.htm" TARGET="_top" TITLE="Develop Defect Management Plan"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Develop Plan</B></U></A></div> <div> <A HREF="pilotproject.htm" TARGET="_top" TITLE="Pilot the Defect Management Process"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Pilot the Defect Management Process</B></U></A></div> <bR> <div> <A HREF="glossary.htm" TARGET="_top" TITLE="Glossary"><U><B>Glossary</B></U></A></div> <div> <A HREF="references.htm" TARGET="_top" TITLE="References"><U><B>References</B></U></A></div> </td> <td valign="top" colspan=2 height=60 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <B>Defect Management Process</B></div> <div> </div> </td> </tr><tr> <td valign="top" height=388 colspan=2 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> Keeping in mind the <FONT SIZE="4" COLOR="#3333FF" FACE="Book Antiqua" ><A HREF="index_philosophies.htm" TARGET="_top" TITLE="Defect Management"><U>philosophies and goals</U></A></FONT> developed in QAI research report number 8, Mosaic Inc. developed a multi-step approach to defect management.  The major steps involved in the process are:  </div> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B>Defect Management Process</B></div> <div> <IMG SRC="18515a40.png" border=0 width="533" height="164" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <bR> <div> <FONT SIZE="4" COLOR="#3333FF" FACE="Book Antiqua" ><A HREF="dprevention.htm" TARGET="_top" TITLE="Defect Prevention"><U><IMG BORDER="0" SRC="Symb075c00b70118ff333300.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Defect Prevention</U></A></FONT>  -- Implementation of techniques, methodology and standard processes to reduce the risk of defects.</div> <bR> <div> <A HREF="delbaselining.htm" TARGET="_top" TITLE="Deliverable Baseline"><U><IMG BORDER="0" SRC="Symb075c00b70118ff333300.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Deliverable Baseline</U></A>  <FONT SIZE="4" COLOR="#000000" FACE="Book Antiqua" >-- Establishment of milestones where deliverables will be considered complete and ready for further development work.  When a deliverable is baselined, any further changes are controlled.  Errors in a deliverable are not considered defects until after the deliverable is baselined.</FONT></div> <bR> <div> <FONT SIZE="4" COLOR="#3333FF" FACE="Book Antiqua" ><A HREF="defdiscovery.htm" TARGET="_top" TITLE="Defect Discovery"><U><IMG BORDER="0" SRC="Symb075c00b70118ff333300.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Defect Discovery</U></A>  </FONT>-- Identification and reporting of defects for development team acknowledgment.  A defect is only termed discovered when it has been documented and acknowledged as a valid defect by the development team member(s) responsible for the component(s) in error.</div> <bR> <div> <A HREF="defresolution.htm" TARGET="_top" TITLE="Defect Resolution"><U><IMG BORDER="0" SRC="Symb075c00b70118ff333300.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Defect Resolution</U></A>  <FONT SIZE="4" COLOR="#000000" FACE="Book Antiqua" >-- Work by the development team to prioritize, schedule and fix a defect, and document the resolution.  This also includes notification back to the tester to ensure that the resolution is verified.</FONT></div> <bR> <div> <A HREF="procimprove.htm" TARGET="_top" TITLE="Process Improvement"><U><IMG BORDER="0" SRC="Symb075c00b70118ff333300.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Process Improvement</U></A> <FONT SIZE="4" COLOR="#000000" FACE="Book Antiqua" >-- Identification and analysis of the process in which a defect originated to identify ways to improve the process to prevent future occurrences of similar defects.  Also the validation process that should have identified the defect earlier is analyzed to determine ways to strengthen that process.</FONT></div> <bR> <div> <A HREF="mreporting.htm" TARGET="_top" TITLE="Management Reporting"><U><IMG BORDER="0" SRC="Symb075c00b70118ff333300.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Management Reporting</U></A>  <FONT SIZE="4" COLOR="#000000" FACE="Book Antiqua" >-- Analysis and reporting of defect information to assist management with risk management, process improvement and project management.</FONT></div> <bR> <div> For more detail on any of the steps in the process, click on one of the above links.</div> </td> </tr><tr> <td valign="top" colspan=2 height=32 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <IMG BORDER="0" SRC="1x1.gif" HEIGHT="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" WIDTH="17"><A HREF="implement_process.htm" TARGET="_top" TITLE="Implementing the Process"><U><B><IMG SRC="0e511110.png" border=0 width="17" height="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><B>     </B><A HREF="http://www.mosaicinc.com" TARGET="_top" TITLE="http://www.mosaicinc.com"><U><B>Mosaic Home</B></U></A><B>    </B><A HREF="index.htm" TARGET="_top" TITLE="Defect Management"><U><B>Defect Management Home</B></U></A><B>     </B><A HREF="index.htm" TARGET="_top" TITLE="Defect Management"><U><B><IMG SRC="0e411110.png" 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