Defect Resolution

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" rowspan="3" width=200 BGCOLOR="#333366" TEXT="#080000" background="03cc8c00dkcfsz.png"> <div> <A HREF="http://www.mosaicinc.com" TARGET="_top" TITLE="http://www.mosaicinc.com"><U><B><IMG SRC="17454400.png" border=0 width="84" height="64" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <A HREF="modelmain.htm" TARGET="_top" TITLE="Defect Management Process"><U><B>Defect Management Process</B></U></A></div> <div> <A HREF="dprevention.htm" TARGET="_top" TITLE="Defect Prevention"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Defect Prevention</B></U></A></div> <div> <A HREF="delbaselining.htm" TARGET="_top" TITLE="Deliverable Baseline"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Deliverable Baseline</B></U></A></div> <div> <A HREF="defdiscovery.htm" TARGET="_top" TITLE="Defect Discovery"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Defect Discovery</B></U></A></div> <div> <B><IMG BORDER="0" SRC="Symb075c00b700c833ccff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Defect Resolution</B></div> <div> <A HREF="pririsk.htm" TARGET="_top" TITLE="Prioritize Risk"><U><B><IMG BORDER="0" SRC="Symb075c002d00c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Prioritize Risk</B></U></A></div> <div> <A HREF="schedfix.htm" TARGET="_top" TITLE="Schedule and Fix Defect"><U><B><IMG BORDER="0" SRC="Symb075c002d00c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Schedule and Fix Defect</B></U></A></div> <div> <A HREF="represolution.htm" TARGET="_top" TITLE="Report Resolution"><U><B><IMG BORDER="0" SRC="Symb075c002d00c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Report Resolution</B></U></A></div> <div> <A HREF="procimprove.htm" TARGET="_top" TITLE="Process Improvement"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Process Improvement</B></U></A></div> <div> <A HREF="mreporting.htm" TARGET="_top" TITLE="Management Reporting"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Management Reporting</B></U></A></div> <bR> <div> <A HREF="implement_process.htm" TARGET="_top" TITLE="Implementing the Process"><U><B>Implementing the Process</B></U></A></div> <div> <A HREF="critmetrics.htm" TARGET="_top" TITLE="Define Critical Metrics"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Define Critical Metrics</B></U></A></div> <div> <A HREF="ident_critical_rsks.htm" TARGET="_top" TITLE="Identify Critical Risks"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Identify Critical Risks</B></U></A></div> <div> <A HREF="iprocessimprvnts.htm" TARGET="_top" TITLE="Identify Process Improvements"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Identify Process Improvements</B></U></A></div> <div> <A HREF="developplan.htm" TARGET="_top" TITLE="Develop Defect Management Plan"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Develop Plan</B></U></A></div> <div> <A HREF="pilotproject.htm" TARGET="_top" TITLE="Pilot the Defect Management Process"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Pilot the Defect Management Process</B></U></A></div> <bR> <div> <A HREF="glossary.htm" TARGET="_top" TITLE="Glossary"><U><B>Glossary</B></U></A></div> <div> <A HREF="references.htm" TARGET="_top" TITLE="References"><U><B>References</B></U></A></div> </td> <td valign="top" colspan=2 height=60 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <B>Defect Resolution</B></div> <div> </div> </td> </tr><tr> <td valign="top" height=388 colspan=2 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <B>Defect Management Process</B></div> <div> <IMG SRC="14515a50.png" border=0 width="533" height="165" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <bR> <div> Once the developers have acknowledged a valid defect, the resolution process begins.  The steps involved in defect resolution are as follows:</div> <bR> <DIV ALIGN="LEFT"></DIV> <div> <B>Defect Resolution</B><B> Process</B></div> <div> <IMG SRC="17afc400.png" border=0 width="508" height="64" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <bR> <div> Click on the following links to read more about these steps:</div> <div> <A HREF="pririsk.htm" TARGET="_top" TITLE="Prioritize Risk"><U><IMG BORDER="0" SRC="Symb075c00b70118ff333300.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Prioritize Risk</U></A>   <FONT SIZE="4" COLOR="#000000" FACE="Book Antiqua" >--  Developers determine the importance of fixing a particular defect.</FONT></div> <div> <A HREF="schedfix.htm" TARGET="_top" TITLE="Schedule and Fix Defect"><U><IMG BORDER="0" SRC="Symb075c00b70118ff333300.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Schedule Fix</U></A><A HREF="schedfix.htm" TARGET="_top" TITLE="Schedule and Fix Defect"><U> and Fix Defect</U></A>  <FONT SIZE="4" COLOR="#000000" FACE="Book Antiqua" >--  Developers schedule when to fix a defect.  Then developers should fix defects in order of importance.</FONT></div> <div> <A HREF="represolution.htm" TARGET="_top" TITLE="Report Resolution"><U><IMG BORDER="0" SRC="Symb075c00b70118ff333300.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Report Resolution</U></A>  <FONT SIZE="4" COLOR="#000000" FACE="Book Antiqua" >--  Developers notify all relevant parties how and when the defect was repaired.</FONT></div> <bR> <bR> <bR> <bR> <bR> <bR> <bR> <bR> </td> </tr><tr> <td valign="top" colspan=2 height=32 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <A HREF="defdiscovery.htm" TARGET="_top" TITLE="Defect Discovery"><U><B><IMG SRC="0e711110.png" border=0 width="17" height="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><A HREF="procimprove.htm" TARGET="_top" TITLE="Process Improvement"><U><B><IMG SRC="0e511110.png" border=0 width="17" height="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><B>     </B><A HREF="http://www.mosaicinc.com" TARGET="_top" TITLE="http://www.mosaicinc.com"><U><B>Mosaic Home</B></U></A><B>    </B><A HREF="index.htm" TARGET="_top" TITLE="Defect Management"><U><B>Defect Management Home</B></U></A><B>     </B><A HREF="modelmain.htm" TARGET="_top" TITLE="Defect Management Process"><U><B><IMG SRC="0e411110.png" border=0 width="17" height="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><A HREF="pririsk.htm" TARGET="_top" TITLE="Prioritize Risk"><U><B><IMG SRC="0e311110.png" border=0 width="17" height="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <bR> </td> </tr></table></body>