Defect Resolution Process
The purpose of this step is to answer the following questions and initiate any immediate action that might be required:
Is this a previously reported defect, or is it new?
What priority should be given to fixing this defect?
What steps should be taken to minimize the impact of the defect prior to a fix? For example, should other users be notified of the problem? Is there a work-around for the defect?
A suggested prioritization method is a three-level method, as follows:
Critical: Would cause the software to stop.
Major: Would cause an output of the software to be incorrect.
Minor: Something wrong, but it does not directly affect the user of the system, such as a documentation error or cosmetic GUI error.