Defect Resolution Process
The purpose of this step is to answer the following questions and initiate any immediate action that might be required:
![](Symb075c00b7011800000000.png) Is this a previously reported defect, or is it new?
![](Symb075c00b7011800000000.png) What priority should be given to fixing this defect?
![](Symb075c00b7011800000000.png) What steps should be taken to minimize the impact of the defect prior to a fix? For example, should other users be notified of the problem? Is there a work-around for the defect?
A suggested prioritization method is a three-level method, as follows:
![](Symb075c00b7011800000000.png) Critical: Would cause the software to stop.
![](Symb075c00b7011800000000.png) Major: Would cause an output of the software to be incorrect.
![](Symb075c00b7011800000000.png) Minor: Something wrong, but it does not directly affect the user of the system, such as a documentation error or cosmetic GUI error.
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